Shipping & Returns

Shipping

Once your carefully packed package leaves our facility, we can not control what the post office does to it, we are not responsible for damaged, lost or stolen packages.  Please add the Route Package Protection we offer, to be covered, it is a minimal price that we have no control over, but ensures package security. Unfortunately, we can only see the same tracking that you can.


If a package is lost, stolen or damaged, that will have to go through your local postal office and carrier.  Once it is shown delivered to us, it is out of our hands and cannot be replaced unless you purchased the  Route Package Protection.


Please Note:  We take photos of the items before shipment , along with the invoice in the photo, to ensure all contents are packed and shipped to you correctly and in their entirety.

Attention:  International delivery has been temporarily suspended due to extremely long delivery times. Please email me at jillian@jillianvance.com for personalized service.

 

 "Please note: due to new laws put in place as a result of Brexit, shipping to the UK (United Kingdom) is, unfortunately, no longer offered through A Jillian Vance Design.  Please Contact our UK Retailer My Perfect Stamp


We do ship to Canada.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  We normally ship USPS, if you have another preference, please let us know.  Also if you get a shipping error message for international orders, please email us at ajillianvancedesign@gmail.com

After January 1st, 2021 our rates* are as follows:

USA: 

$6 shipping up to $19.95

$9 shipping from $19.96 to $200 order total

$13 shipping from $200.01 to $500.00

$21 shipping from $500.01 to 750.00

$31 shipping from $750.01 and up

Shipping is figured on total purchase, before discounts are taken off.

We cannot control what USPS, UPS and FedEx charge for packages, we are so sorry, but our rates reflect our cost to use them. Thank you for your understanding!

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Canada and World Wide rates:

 Feel free to email us for a custom shipping quote before placing your order.

International rates can vary at times.

Domestic and International shipping has risks and shipper is not responsible for items lost in transit if not insured and trackable or if shown delivered with the tracking number.   We are not able to track International packages once they have left the USA.

Returns Policy

If you have received a defective product ~ and it does happen from time to time, please contact us at ajillianvancedesign@gmail.com within 14 days from date they were received.

Anything opened, sale or retired items may NOT be returned unless found defective and must be done so within the 14 day time frame.

You must show proof of purchase either from us directly online, purchase receipt from one of our shows or our authorized independent retailers. NO EXCEPTIONS.  If no proof of purchase for the exact product can be shown, we are unable to help you.

No PayPal refunds. Any credit will be added to your AJVD online store account and not refunded to PayPal due to their policy that we lose any fees paid on a purchase.