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Shipping & Returns


Once your carefully packed package leaves our facility, we can not control what the post office does to it, we are not responsible for damaged, lost or stolen packages.  Please add the Route Package Protection we offer, to be covered, it is a minimal price that we have no control over, but ensures package security. Unfortunately, we can only see the same tracking that you can.

If a package is lost, stolen or damaged, that will have to go through your local postal office and carrier.  Once it is shown delivered to us, it is out of our hands and cannot be replaced unless you purchased the  Route Package Protection.

Please Note:  We take photos of the items before shipment , along with the invoice in the photo, to ensure all contents are packed and shipped to you correctly and in their entirety.

Attention:  International delivery has been temporarily suspended due to extremely long delivery times. Please email me at for personalized service.


 Please note: due to new laws put in place as a result of Brexit, shipping to the UK (United Kingdom) is, unfortunately, no longer offered through A Jillian Vance Design.  Please Contact our UK Retailer My Perfect Stamp

We do ship to Canada.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.   International orders that they are responsible for any taxes or duties assessed by the country. We normally ship USPS, if you have another preference, please let us know.  Also if you get a shipping error message for international orders, please email us at

After January 1st, 2021 our rates* are as follows:


$6 shipping up to $19.95

$9 shipping from $19.96 to $200 order total

$15 shipping from $200.01 to $500.00

$25 shipping from $500.01 to 750.00

$30 shipping from $750.01 and up

Shipping is figured on total purchase, before discounts are taken off.

We cannot control what USPS, UPS and FedEx charge for packages, we are so sorry, but our rates reflect our cost to use them. Thank you for your understanding!


Canada and World Wide rates:

 Feel free to email us for a custom shipping quote before placing your order.

  International orders that they are responsible for any taxes or duties assessed by the country.

International rates can vary at times.

Domestic and International shipping has risks and shipper is not responsible for items lost in transit if not insured and trackable or if shown delivered with the tracking number.   We are not able to track International packages once they have left the USA.


Refused/Unclaimed/Return to Sender Items

If we receive a package returned to us for any reason, refused, unclaimed or incorrect address (our shipping program autofill from  your order information) a refund can be requested. The shipping charges and credit card/PayPal processing fees, as well as affiliate commissions paid on the transaction, will be deducted from the total that we have incurred.


Returns Policy

If you have received a defective product ~ and it does happen from time to time, please contact us at within 14 days from date they were received.

Anything opened, sale or retired items may NOT be returned unless found defective and must be done so within the 14 day time frame.

You must show proof of purchase either from us directly online, purchase receipt from one of our shows or our authorized independent retailers. NO EXCEPTIONS.  If no proof of purchase for the exact product can be shown, we are unable to help you.

Credit Card Processing Fees, PayPal fees and shipping is non-refundable. If you cancel an order before shipping, you will be refunded your order total minus the processing fees as we do not get refunded for those after a purchase has been made.


Non-refundable fees:
Shipping Charges


Credit Card Transaction Fees,
such as PayPal, Square or Stripe


Affiliate Commissions
that have already been paid.




No PayPal refunds. Any credit will be added to your AJVD online store account and not refunded to PayPal due to their policy that we lose any fees paid on a purchase.